Who we are
Nevaeh International Creations
Sacramento, CA, USA
Sellers Permit: 103092459-00002
Our website address is: https://nevaehinternationalcreations.com.
Our phone number is: 916-467-9070.
What we collect and store
Visiting our site
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
See the list of cookies we use in the “Cookies” section of our privacy policy.
Checkout Process
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
Accounts
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. With an account, you can also add “payment methods” (credit card/debit card information) for us to store and use to populate the checkout for future orders as well.
Reviews
When visitors leave reviews on the site, we collect the data shown in the review form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your review.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Newsletters
MailPoet newsletter & emails
If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.
We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.
To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.
This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.
No identifiable information is otherwise tracked outside this website except for the email address.
See the list of cookies that may be generated by MailPoet in the “Cookies” section of our privacy policy.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
Password Resets
If you request a password reset, your IP address will be included in the reset email.
Third Parties
We share information with third parties who help us provide our orders and store services to you.
Payments
Apple Pay
We accept payments through Apple Pay. When processing payments, some of your data will be passed to Apple Pay, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Apple Pay Privacy Policy for more details.
Google Pay
We accept payments through Google Pay. When processing payments, some of your data will be passed to Google Pay, including information required to process or support the payment, such as the purchase total and billing information.
Please see the Google Pay Privacy Policy for more details.
Paypal
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
WooPay
We accept payments through WooPay. When processing payments, some of your data will be passed to WooPay, including information required to process or support the payment, such as the purchase total and billing information.
Please see the WooPay Privacy Policy for more details.
Shipping providers
WooCommerce Shipping & Tax
We use WooCommerce Shipping & Tax to take care of tax calculation, payment processing and shipping label printing.
Data used:
- For payments with PayPal or Stripe: purchase total, currency, billing information.
- For taxes: the value of goods in the cart, the value of shipping, and destination address.
- For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.
- For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
Data synced:
- For payments, we send the purchase total, currency, and customer billing information to the respective payment processor. For more details, please see the respective third party’s privacy policy (Stripe’s Privacy Policy and PayPal’s Privacy Policy).
- For automated taxes, we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information.
- For checkout rates, we send the destination ZIP/postal code and purchased product dimensions, weight and quantities to the carrier directly or via EasyPost, depending on the service used.
- For shipping labels, we send the customer’s name, address, as well as the dimensions, weight, and quantities of purchased products to EasyPost. We also store the purchased shipping labels on our server to make it easy to reprint them and handle support requests. See more about what data Jetpack syncs.
How long we retain your data
General
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Accounts
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Reviews
If you leave a review, the review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up reviews automatically instead of holding them in a moderation queue.
Comments
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have an account on this site, have left reviews, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Reviews
Visitor reviews may be checked through an automated spam detection service.
Comments
Visitor comments may be checked through an automated spam detection service.
Disclosure
If required to do so by law or if you violate our policies, we may disclose your personal information.
Third-party service providers
The third-party service providers we use have access to your personal data. However, they are obligated to only collect, use and disclose your information to the extent for them to perform the services they provide to us. They are not obligated to disclose or use your information for any other purpose. We recommend you to read their privacy policies to understand how they handle your personal information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Links to other websites
Some links on our website may take you to sites that are not operated by us. We are not responsible for the privacy practices of other sites and strongly advise you to read the privacy policy of every site you visit.
Security
We implement commercially acceptable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Cookies
Login page
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Reviews
If you leave a review on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. These cookies will last for one year.
Comments
If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Newsletters
MailPoet newsletter & emails
Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on our site.
Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from our website has acquired a click-through and a subsequent purchase in our online store.
Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when you log in, sign up in a form, confirm subscription to a newsletter, or place an order through our online store. Note: You must be opted-in and a confirmed subscriber.
Cookie name: popup_form_dismissed_XXX
Cookie expiry: 7 days.
Cookie description: This cookie is used to track if you have previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date.
Children’s privacy
By using our site, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our website.
Your consent
By using our site, you consent to our website’s policies including this privacy policy. If you would like to withdraw your consent, please contact us at support@nevaehinternationalcreations.com.
Do not track
We ignore “do not track” requests from browsers, meaning we do not disable the active tracking technology on our site in response to any “do not track” requests from your browser.
To make such requests, please send an email to support@nevaehinternationalcreations.com.
Changes to our privacy policy
Changes to our privacy policy will be posted on this page. You are advised to periodically check this page for any changes to our privacy policy.
Contact Us
For questions about this privacy policy, please contact us at support@nevaehinternationalcreations.com.
